AO Shop frequently asked questions

How do I contact the AO Shop?
Customer service assistance is available Monday to Friday, 9.00am to 5.00pm during November and December, and Monday to Saturday during January Australian Eastern Daylight Standard Time (GMT +10:00). Please contact us via:

Email: ausopenshop@kik.com.au
Telephone: +613 9243 6612
Facsimile: +613 9243 6601

What currency are products displayed in?
All prices are in Australian dollars with approximate US dollar prices shown for guidance only. Please note that two prices are stated to show the Australian Government Goods and Services Tax (GST) inclusive and exclusive price. Only Australian orders are subject to the GST and all international orders will be processed exclusive of GST.

What forms of payment does the AO Shop accept?
We accept Visa, MasterCard, Bankcard and Diners Card.

What do I do if a garment does not fit correctly?
Please return the garment with a copy of your receipt to the following address advising us whether you wish it to be exchanged for another garment or refunded.

kik Activation Australia
103 Murphy Street
Richmond, VIC 3121
AUSTRALIA

Please return garments by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.

What should I do if my order is incomplete on arrival?
Please telephone the AO Shop hotline on +613 9243 6612 or email us at ausopenshop@kik.com.au for help and assistance. Please ensure that you quote your order ID number at this time.

How do I know that my order has been received?
If you have ordered online, you will receive immediate confirmation online that your order has been received. If ordering by fax you will receive a fax from us confirming delivery charges that you must approve prior to us accepting your order.

Is purchasing online safe?
The AO Shop offers you a safe and secure shopping experience. You will notice a padlock icon on the base of your browser when you enter our website. This indicates that all information entered in the session is secure.

Once you have entered your credit card details your payment will be processed online.  When you click the 'Place Order' button, we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.

DELIVERY POLICY

Once your order has been dispatched allow 7–10 days for Australian delivery and 10–14 days for international delivery, depending on the destination.

Tennis Australia and KIK Activation accept no responsibility for delays in delivery following dispatch, which are due to a country’s customs (export/import) clearance requirements.

Delivery is performed within the deadlines provided for direct delivery to the addressee or, if the addressee is absent, by a notice informing him/her of the availability of the parcel.

Delivery deadlines are indicated as accurately as possible. Tennis Australia and KIK Activation are not responsible for delivery delays following dispatch of your order. No damages or compensation will be payable in the event of delivery deadlines being exceeded. However, if the product has not been delivered 10 days after the delivery date indicated and this is due for any reason other than force majeure, the purchase may then be cancelled and you may be refunded the price paid to the exclusion of any other damages or compensation (provided the delay is not contributed to by you).

Delivery charges for orders within Australia

All orders within Australia for which Standard Shipping has been selected will be sent by E-Parcel at a charge of $9.99 inclusive of GST*. Tracking of your order is possible through this delivery method.

All orders within Australia for which Express Shipping has been selected will be sent by Express E-Parcel at a charge of $14.99* inclusive of GST*. Tracking of your order is possible through this delivery method.

* The stated flat fee is for any and all parcels weighing up to 2 kg. Any parcel weighing more than 2 kg will attract the same fee plus an additional fee:
$3.50 for Standard Shipping orders within Australia and
$9.00 for Express Shipping orders within Australia

Delivery charges for international orders

All international orders for which Standard Delivery has been selected will be sent via International Registered mail service at a charge of $24.99**.

All international orders for which Express Delivery has been selected will be sent via Express Courier International mail service at a charge of $45.00**.

** The stated flat fee is for any and all parcels weighing up to 2 kg. Any parcel weighing more than 2 kg will attract the same fee plus an additional fee:
$15.00 for Standard Shipping orders and
$25.00 for Express Shipping International orders

International delivery charges are not subject to GST, and are quoted GST-free. No other import taxes or import duties are included. You are responsible for the payment of such costs and charges. Tracking of your order is possible through this delivery method.

We reserve the right to amend any quoted prices prior to your order being accepted by us. In such a situation you will be notified accordingly and you will be entitled to withdraw your order.

Please note that the delivery services that we use tend to deliver during the working day. Please supply a work address if it is unlikely that anyone will be in to sign for your order.

While delivery times may vary, goods will normally be delivered within the specified timeframe for the method of delivery. In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue, please send us an email or telephone us so we can take appropriate action.

Sizing Charts

All measurements are in CM.

Girls

Boys

Womens

Mens