Returns & Exchanges

We want you to be entirely fulfilled with any purchases from The Official Online Store of the Australian Open and will do whatever we can within our policy to ensure that you remain a satisfied customer of ours - that's the spirit behind our store and our returns policy.

To commence a product return please complete a Returns and Exchange Application providing proof of purchase as well as any additional comments regarding your order before you return any products to us. Further instructions will be provided by our Customer Service team.

What is your returns policy?

Our quality control team inspects all deliveries from The Official Online Store of the Australian Open to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us via Customer Service or commence a product return via the Returns and Exchange Application.

The Official Online Store of the Australian Open is happy to accept the return of goods for a full refund within 60 days of receipt by you if a product is not of satisfactory quality i.e. faulty. The Official Online Store of the Australian Open will gladly assume responsibility for postage and handling costs associated with the return of faulty products.

Please choose carefully, refunds are not provided for change of mind.

The garment does not fit. Will you let me exchange my purchase?

The Official Online Store of the Australian Open does accept the exchange of garments for different sizes and colours within 14 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.

Please note that in this case postage and handling costs on returns are not the responsibility of The Official Online Store of the Australian Open.

What information do I need to send with my return?

Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly in the Returns and Exchange Application your reason for return and your preferred remedy, i.e. whether you would like an exchange or refund (if the product is faulty) and if an exchange, the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

Can I return or exchange my Internet purchase at a store?

At this point in time there are no physical stores in operation so unfortunately this is not possible. Other sports and department retailers are not linked with The Official Online Store of the Australian Open therefore you will only be able to contact our Customer Service team.

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